Support
Frequently asked questions
Quick answers about verification, renting, listing and payments. Cannot find yours? Our Help Center and support team are a click away.
Last updated: 20 October 2026
Verification and safety
Why do I have to verify my identity?
Trust is the whole point. Every owner and renter passes a document check, a live selfie and phone verification before they can list or book, so you always know who you are dealing with.
What happens to my ID document?
It is used only to verify you. It is stored securely and never shown to other members.
Can other members see my CNIC or phone number?
No. Other members only see your first name, profile photo, ratings and the general pickup area.
Renting an item
What is the difference between Instant Book and Request to Book?
Instant Book confirms straight away. Request to Book sends the owner a request first, and the booking is only confirmed once they accept.
How do security deposits work?
Owners can set a fixed or percentage deposit. You see it before you book, and it is returned to you after the return is confirmed.
Can I cancel a booking?
Yes. Each listing shows its cancellation policy before you book, and refunds follow that policy.
What if the item is damaged or does not match the listing?
Report it in the app with photos as soon as you notice. Our support team reviews both sides and decides on the deposit.
Listing an item
How do I list something?
Once you are verified, tap List an item, add the details, pricing, availability, pickup place and photos, and publish.
How much does it cost to list?
Listing is free. A service fee is deducted from each completed booking and is shown before you publish.
When do I get paid?
Earnings are released to your payout method after the rental starts, less the service fee.
Questions about this page?
Contact us at support@rentalmarketplace.pk