Terms & Conditions

1Acceptance of these terms

By creating an account or using the platform you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use the service.

You must be at least 18 years old and able to enter into a binding contract to use Ejaara.

2Our role

Ejaara provides the technology that lets owners list items and renters book them. We are not a party to the rental agreement between an owner and a renter, and we do not own, inspect or control the items listed.

3Accounts and identity verification

• You must provide accurate, current information, including your legal name, CNIC and phone number.
• We verify identity through document and liveness checks before you can list or book items.
• You are responsible for keeping your password secure and for all activity under your account.
• One person may hold one account. Sharing or selling accounts is not allowed.

4Listing items as an owner

• You may only list items you own or are authorised to rent out.
• Descriptions, photos, pricing and availability must be accurate and kept up to date.
• Prohibited items include weapons, illegal goods, stolen property and anything unsafe to use.
• You must hand over the item in the condition described and respond to booking requests promptly.

5Renting items as a renter

• Use the item with care, only for its intended purpose and only during the booked period.
• Return the item on time and in the same condition, allowing for reasonable wear.
• You may not sub-rent, resell or lend the item to anyone else.
• You are responsible for loss, theft or damage that happens while the item is in your possession.

6Payments, deposits and fees

Rental charges, any security deposit and the platform service fee are shown before you confirm a booking. Payments are held by our payment partners and released to the owner after the rental starts, less our fee.

Security deposits are refunded after the item is returned, unless a valid damage or late-return claim is raised within the review window.

7Cancellations and refunds

Each listing shows its cancellation policy. Renters who cancel in time receive a refund as set out in that policy. Owners who cancel a confirmed booking may lose search ranking, and repeated cancellations may lead to account restrictions.

8Damage, loss and disputes

If something goes wrong, report it through the app as soon as possible with photos and a description. Our support team reviews the evidence from both sides and may release or withhold deposits accordingly.

Our decision on deposit handling is final for the purposes of the platform, but does not limit your legal rights.

9Acceptable use

• No fraud, impersonation, harassment or abusive messages.
• No taking payments or arranging rentals outside the platform to avoid fees.
• No scraping, interfering with the service, or attempting to bypass security controls.
• Reviews must be honest and based on a real rental.

10Limitation of liability

The platform is provided "as is". To the extent allowed by law, Ejaara is not liable for indirect or consequential losses, or for the condition, safety or legality of listed items. Nothing in these terms excludes liability that cannot be excluded by law.

11Suspension and termination

We may suspend or close accounts that breach these terms, fail verification or put other users at risk. You may close your account at any time once your open bookings are complete.

12Changes to these terms

We may update these terms from time to time. If a change is significant we will notify you in the app or by email. Continuing to use the service after a change means you accept the updated terms.

13Governing law

These terms are governed by the laws of Pakistan, and disputes fall under the jurisdiction of its courts.