Privacy Policy

1Information we collect

• Account details: name, email, phone number, date of birth, city and password (stored hashed).
• Identity verification: CNIC details, document images and a liveness check or selfie.
• Listing and booking data: item descriptions, photos, locations, dates, messages and reviews.
• Payment data: payout and payment references handled by our payment partners. We do not store full card numbers.
• Device and usage data: IP address, browser type, pages visited and diagnostic logs.

2How we use your information

• To create your account and verify that users are who they say they are.
• To process bookings, payments, deposits and payouts.
• To enable messaging, notifications and customer support.
• To detect fraud, resolve disputes and keep the platform safe.
• To improve the product and meet our legal obligations.

3Who we share it with

Other users see only what is needed for a rental, such as your first name, profile photo, ratings and the pickup area. Exact addresses are shared after a booking is confirmed.

We share data with service providers that help us run the platform, such as payment, identity verification, hosting and messaging providers, under contracts that limit how they may use it. We disclose information to authorities when the law requires it. We never sell your personal data.

4Identity documents and biometrics

Identity documents and liveness images are used only for verification and fraud prevention. They are stored encrypted, access is restricted to authorised staff and systems, and they are not shown to other users.

5How long we keep data

We keep account data while your account is active. After you close your account we retain limited records for as long as needed for legal, tax, fraud-prevention and dispute purposes, then delete or anonymise them.

6How we protect your data

We use encryption in transit and at rest, access controls and monitoring. No system is perfectly secure, so please use a strong, unique password and tell us right away if you suspect unauthorised access.

7Your rights and choices

• Access and correct the information on your profile at any time.
• Request a copy or deletion of your personal data, subject to legal retention duties.
• Control notification preferences in your account settings.
• Object to or restrict certain processing by contacting us.

8Cookies

We use essential cookies to keep you signed in and to protect your session, and limited analytics to understand how the product is used. You can clear or block cookies in your browser, but parts of the service may stop working.

9Children

The service is for adults only. We do not knowingly collect data from anyone under 18.

10Changes to this policy

We will post any updates here and change the last updated date. For material changes we will also notify you in the app or by email.